Returns & Exchanges
At NI Candle Supplies LTD, we want you to be completely satisfied with your candle-making essentials. If you are not happy with your purchase, you can return unused items in their original packaging within 14 days of delivery.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the unused products in their original packaging, ensuring that fragile items like glass jars and fragrance oils are well-protected for transit.
Ship the Return
Affix the provided return label or address the package to our warehouse, then drop it off at your local courier; please note that return shipping costs are the responsibility of the customer.
Receive Your Refund
Once our team inspects the returned goods to ensure they are in resalable condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing